Healthcare Customer Support Specialist

externallincarecareers; Boca Raton (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

externallincarecareers seeks a detail‑oriented team member to support customers in a pharmacy context. You will handle inbound/outbound calls, educate on products/services, document interactions, and enter orders into the system while keeping patient demographic data up to date.

You will read orders, understand prescription terminology, and assist with staff training, ensuring accuracy in dosing figures and frequency. This is an on‑site role in Florida.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders into computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Help train employees.
• Calculate figures for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Documentation

Data entry

Training others

Pharmacy terminology

Numerical calculation

Education

High School Diploma / GED

Tools

Computer systems

Computer entry

Job description

externallincarecareers seeks a detail‑oriented team member to support customers in a pharmacy context. You will handle inbound/outbound calls, educate on products/services, document interactions, and enter orders into the system while keeping patient demographic data up to date.

You will read orders, understand prescription terminology, and assist with staff training, ensuring accuracy in dosing figures and frequency. This is an on‑site role in Florida.