Patient Care & Pharmacy Support Specialist

externallincarecareers; Williamstown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers is seeking a detail-oriented healthcare customer service associate to handle inbound and outbound calls, verify orders, and educate customers on products and services. You will document calls and enter orders in our computerized systems.

The role requires a High School Diploma or GED, basic computer entry, and the ability to read pharmacy terms; training and advancement opportunities are offered.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy terminology.
• Communicate effectively with coworkers and patients.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Assess compliance with physician orders.
• Provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Understand pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures for dosage and frequency.
• Follow oral and written instructions.

Skills

Communication skills

Documentation

Data entry

Pharmacy terminology

Education

High School Diploma / GED

Computer entry

Tools

Dialer system

Computerized record system

Job description

externallincarecareers is seeking a detail-oriented healthcare customer service associate to handle inbound and outbound calls, verify orders, and educate customers on products and services. You will document calls and enter orders in our computerized systems.

The role requires a High School Diploma or GED, basic computer entry, and the ability to read pharmacy terms; training and advancement opportunities are offered.