Pharmacy Customer Care & Orders Specialist

externallincarecareers; Westfield (IN); On-site; USD 36,000 - 52,000; Full time

Job summary

externallincarecareers is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and document interactions in a computerized system.

The role requires accurate data entry, adherence to licensing requirements for the location, and the ability to assess customer needs while maintaining professional communication with patients and coworkers.

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated via automated dialer system.
• Assess customer needs for additional products/services and ensure accurate documentation of calls.

Skills

Customer communication

Education

High School Diploma / GED or 1–3 months related experience

Job description

externallincarecareers is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and document interactions in a computerized system.

The role requires accurate data entry, adherence to licensing requirements for the location, and the ability to assess customer needs while maintaining professional communication with patients and coworkers.