Pharmacy Support & Customer Care Specialist

Talentify; West Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Talentify in South Carolina is seeking an on-site customer communications specialist who interacts with patients to answer questions, resolve problems, and support adherence to physician directions.

You will document calls, enter orders, and verify demographic details while ensuring accurate records in our systems. The role requires reading patient orders, understanding pharmacy terminology, and clear communication with coworkers and patients.

Qualifications

• Must read and analyze patient orders accurately.
• Understand pharmacy prescription terminology.
• Communicate clearly with coworkers and patients.
• Assist with employee training as needed.
• Compute dosages and frequency from orders.
• Follow oral and written instructions precisely.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Verify and update demographic information in the system.
• Document calls in the record-keeping system.
• Enter customer orders in the computerized system.
• Support compliance with physician directions.

Skills

Communication

Reading comprehension

Pharmacy terminology

Training others

Numerical calculation

Following instructions

Education

High School Diploma or GED

Computer data entry

Licensing requirements for location

Job description

Talentify in South Carolina is seeking an on-site customer communications specialist who interacts with patients to answer questions, resolve problems, and support adherence to physician directions.

You will document calls, enter orders, and verify demographic details while ensuring accurate records in our systems. The role requires reading patient orders, understanding pharmacy terminology, and clear communication with coworkers and patients.