Pharmacy Customer Support Specialist

Talentify; Grangeville (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Talentify seeks a customer support professional to interact with customers, answer questions, and educate them on products and services in a healthcare context. The role includes documenting calls, entering orders, and updating demographic data in computerized systems.

The position emphasizes accurate data handling, understanding pharmacy terminology, and coordinating with team members to ensure compliant service delivery and patient satisfaction.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls (manual and dialer-generated).
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Dose calculation

Instructions follow-through

Education

High School Diploma/GED

Computer data entry

Licensing requirements per location

Job description

Talentify seeks a customer support professional to interact with customers, answer questions, and educate them on products and services in a healthcare context. The role includes documenting calls, entering orders, and updating demographic data in computerized systems.

The position emphasizes accurate data handling, understanding pharmacy terminology, and coordinating with team members to ensure compliant service delivery and patient satisfaction.