Pharmacy Customer Service Specialist

Talentify; Weirton (WV); On-site; USD 30,000 - 42,000; Full time

Job summary

Talentify is seeking a customer-focused associate to answer questions, resolve issues, and support physician-directed compliance. You will handle inbound/outbound calls, document interactions, and enter orders in the system to maintain accurate patient records.

The role requires reading orders, understanding pharmacy terminology, communicating effectively with patients and staff, and assisting with training while ensuring correct demographic data and dose calculations.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with training of employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions with good judgment.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terminology

Communication

Training

Dose calculation

Instruction adherence

Education

HS diploma/GED

Computer data entry

Licensing requirements per location

Job description

Talentify is seeking a customer-focused associate to answer questions, resolve issues, and support physician-directed compliance. You will handle inbound/outbound calls, document interactions, and enter orders in the system to maintain accurate patient records.

The role requires reading orders, understanding pharmacy terminology, communicating effectively with patients and staff, and assisting with training while ensuring correct demographic data and dose calculations.