Pharmacy Customer Service & Support Specialist

Talentify; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Talentify in the United States is seeking a customer service representative to assist patients by answering questions, resolving issues, and determining ongoing needs for products and services. The role involves inbound/outbound calls, documenting interactions, entering orders, and updating patient demographics while ensuring compliance with physician directions.

The position emphasizes accurate data entry, clear communication with coworkers and patients, and ability to follow instructions to

Qualifications

• High School Diploma or GED; 1–3 months related experience considered
• Proficient in computer data entry
• Licensing requirements may apply by location
• Familiarity with pharmacy terminology is helpful

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for additional products/services
• Assess compliance with physician orders
• Answer questions and educate customers about products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Read and analyze documents

Pharmacy terminology

Effective communication

Train employees

Calculate dosage figures

Follow oral and written instructions

Education

HS Diploma or GED

Computer data entry

Licensing requirements per location

Job description

Talentify in the United States is seeking a customer service representative to assist patients by answering questions, resolving issues, and determining ongoing needs for products and services. The role involves inbound/outbound calls, documenting interactions, entering orders, and updating patient demographics while ensuring compliance with physician directions.

The position emphasizes accurate data entry, clear communication with coworkers and patients, and ability to follow instructions to