Pharmacy Customer Support Specialist

Talentify; Opelika (AL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Talentify is seeking a customer service focused employee to interact with customers about products and physician-directed services. The role includes documenting calls, entering orders, and updating patient records in a secure system.

The position requires reading patient orders, understanding medical terminology, and clear communication with coworkers and patients. Responsibilities also include assisting with staff training and ensuring accuracy in demographic data.

Qualifications

• Reads and analyzes patient orders and documents to determine next steps.
• Understands pharmacy prescription terminology and processes.
• Communicates effectively with coworkers and patients.
• Assists with training of employees and new staff.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses needs for additional products/services and physician compliance.
• Documents calls in the computerized record system.
• Enters customer orders and updates demographic information.
• Verifies and updates patient contact details in records.
• Supports overall customer education about products/services.

Skills

Customer communication

Medical terminology

Data entry

Training others

Team communication

Education

High School Diploma / GED

Basic computer entry

Job description

Talentify is seeking a customer service focused employee to interact with customers about products and physician-directed services. The role includes documenting calls, entering orders, and updating patient records in a secure system.

The position requires reading patient orders, understanding medical terminology, and clear communication with coworkers and patients. Responsibilities also include assisting with staff training and ensuring accuracy in demographic data.