Healthcare Support Specialist - Patient Care & Education

Talentify; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

This is a Talentify opportunity in Charlotte, NC focusing on customer communications, problem resolution, and ensuring compliance with physician directions. You will contact customers by calls, assess needs for products/services, and document activities in the system.

The role requires reading orders, understanding pharmacy terminology, and clear communication with staff and patients. Training others, dose calculations, and following oral/written instructions are also part of the job; lifting up

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Read & analyze documents

Pharmacy terminology

Communication

Employee training

Dose calculations

Oral & written instructions

Education

High School Diploma / GED

Licensing requirements (location)

Job description

This is a Talentify opportunity in Charlotte, NC focusing on customer communications, problem resolution, and ensuring compliance with physician directions. You will contact customers by calls, assess needs for products/services, and document activities in the system.

The role requires reading orders, understanding pharmacy terminology, and clear communication with staff and patients. Training others, dose calculations, and following oral/written instructions are also part of the job; lifting up