Pharmacy Customer Care Specialist

Talentify; Jackson (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Talentify in the United States is seeking a customer service representative to interact with customers, answer questions, resolve issues, and ensure accurate order processing. This role requires clear communication, attention to detail, and the ability to follow physician-directed orders.

You will log calls in the system, verify demographics, and assist with training new staff while contributing to a compliant and efficient service flow.

Qualifications

• Reads and analyzes patient orders.
• Understands pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists in training employees.
• Calculates figures and dosages.
• Follows oral and written instructions with common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses compliance with physician orders.
• Answers questions and provides customer education.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Document reading

Pharmacy terminology

Customer communication

Employee training support

Numerical calculation

Instruction following

Education

High School Diploma or GED

Tools

Computer entry

Job description

Talentify in the United States is seeking a customer service representative to interact with customers, answer questions, resolve issues, and ensure accurate order processing. This role requires clear communication, attention to detail, and the ability to follow physician-directed orders.

You will log calls in the system, verify demographics, and assist with training new staff while contributing to a compliant and efficient service flow.