Pharmacy Customer Support Specialist

Talentify; Odessa (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Career development

Job summary

Talentify is seeking a role focused on answering customer questions, resolving problems, and supporting compliance with physician directions. The role includes handling calls, educating customers about products/services, and updating patient records in a computerized system.

The position emphasizes accurate data entry, understanding pharmacy terminology, and effective communication with coworkers and patients. Training responsibilities and routine documentation are part of the daily duties.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Pharmacy terminology

Customer communication

Training others

Data entry

Numerical calculations

Oral & written instructions

Computer systems

Education

High School Diploma or GED

1–3 months related experience

Tools

Computerized record keeping system

Job description

Talentify is seeking a role focused on answering customer questions, resolving problems, and supporting compliance with physician directions. The role includes handling calls, educating customers about products/services, and updating patient records in a computerized system.

The position emphasizes accurate data entry, understanding pharmacy terminology, and effective communication with coworkers and patients. Training responsibilities and routine documentation are part of the daily duties.