Pharmacy Customer Support & Compliance Specialist

Talentify; Asheville (NC); On-site; USD 36,000 - 46,000; Full time

Job summary

Talentify is seeking a customer-facing team member to support patients by answering questions, resolving issues, and educating on products and services. The role involves documenting interactions, processing orders, and verifying patient information in a secure system.

The position emphasizes clear communication, understanding pharmacy terminology, and training colleagues as needed. Strong data entry and adherence to physician directions are essential in this role.

Qualifications

• High School Diploma or GED, or 1–3 months related experience
• Computer entry required

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Communication skills

Pharmacy terminology

Customer education

Training others

Data entry

Education

High School Diploma or GED

1-3 months related experience

Job description

Talentify is seeking a customer-facing team member to support patients by answering questions, resolving issues, and educating on products and services. The role involves documenting interactions, processing orders, and verifying patient information in a secure system.

The position emphasizes clear communication, understanding pharmacy terminology, and training colleagues as needed. Strong data entry and adherence to physician directions are essential in this role.