Pharmacy Patient Care & Support Specialist

Lincare Holdings Inc.; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Job summary

Lincare Holdings is seeking a customer service-focused employee in Wisconsin to answer questions, resolve issues, and determine ongoing product/service needs while ensuring compliance with physician directions. The role involves documenting interactions, processing orders, and updating patient information in our systems.

A high school diploma or GED is required, with computer entry skills and potential licensing requirements depending on location.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for a specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls from manual and automated systems.
• Assesses customer needs for additional products/services.
• Assesses compliance with physician orders and provides education about products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Teaches and assists coworkers when needed.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Documentation

Pharmacy terminology

Education

High School Diploma or GED

Tools

Computerized record keeping system

Computer entry

Job description

Lincare Holdings is seeking a customer service-focused employee in Wisconsin to answer questions, resolve issues, and determine ongoing product/service needs while ensuring compliance with physician directions. The role involves documenting interactions, processing orders, and updating patient information in our systems.

A high school diploma or GED is required, with computer entry skills and potential licensing requirements depending on location.