Pharmacy Support & Patient Care Specialist

Lincare Holdings Inc.; Westerville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings Inc. is seeking a customer service representative to communicate with customers, answer questions, resolve problems, and support compliance with physician directions. The role involves inbound/outbound calls, documenting interactions, and updating patient records.

A high school diploma or GED, basic data entry, and the ability to lift up to 50 pounds are required. Training and competitive benefits are offered.

Qualifications

• High School Diploma or GED, or 1–3 months related experience
• Data entry capability
• Must meet licensing requirements for specific location

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Skills

Customer communication

Documentation

Education

High School Diploma / GED

Tools

Data entry / Computer system

Job description

Lincare Holdings Inc. is seeking a customer service representative to communicate with customers, answer questions, resolve problems, and support compliance with physician directions. The role involves inbound/outbound calls, documenting interactions, and updating patient records.

A high school diploma or GED, basic data entry, and the ability to lift up to 50 pounds are required. Training and competitive benefits are offered.