Patient Care & Pharmacy Support Specialist

Lincare Holdings; Montoursville (Lycoming County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ongoing training opportunities

Comprehensive medical coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in the United States seeks a responsive Customer Service Representative who communicates with customers to answer questions, resolve problems, assess ongoing and additional product or service needs, and support compliance with physician direction.

Responsibilities include handling inbound and outbound calls, entering orders, updating demographic data, educating customers about products, and documenting interactions in the computerized system; a high school diploma or GED and

Qualifications

• High School Diploma, GED, or 1-3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.

Skills

Customer communication

Data entry

Phone etiquette

Team collaboration

Education

High School Diploma / GED

Tools

Computerized systems

Pharmacy terminology reading

Job description

Lincare Holdings in the United States seeks a responsive Customer Service Representative who communicates with customers to answer questions, resolve problems, assess ongoing and additional product or service needs, and support compliance with physician direction.

Responsibilities include handling inbound and outbound calls, entering orders, updating demographic data, educating customers about products, and documenting interactions in the computerized system; a high school diploma or GED and