Patient Care & Education Specialist

Lincare Holdings Inc.; McFarland (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Employee referral program

Employee discounts

Tuition reimbursement

Medical, dental, and vision coverage

Paid time off

Job summary

Lincare Holdings Inc. in Wisconsin seeks a customer service associate who communicates with customers to answer questions, resolve problems, and support adherence to physician direction.

Responsibilities include handling inbound and outbound calls, assessing needs for additional products or services, entering orders, and updating demographic and prescription information in the computerized system. The role requires reading pharmacy documents, understanding prescription terminology, and helping

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Communication

Pharmacy terminology

Training ability

Numbers / calculations

Education

High School Diploma / GED

Computer entry experience

Licensing requirements per location

Job description

Lincare Holdings Inc. in Wisconsin seeks a customer service associate who communicates with customers to answer questions, resolve problems, and support adherence to physician direction.

Responsibilities include handling inbound and outbound calls, assessing needs for additional products or services, entering orders, and updating demographic and prescription information in the computerized system. The role requires reading pharmacy documents, understanding prescription terminology, and helping