Pharmacy Customer Support & Education Specialist

Lincare Holdings; Yorktown (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings in the United States seeks a team member who communicates with customers by answering questions, resolving problems, and supporting compliance with physician directions. The role involves handling inbound and outbound calls, documenting interactions, and entering orders in the computerized system.

The ideal candidate will have a high school diploma or GED and basic computer entry skills. Physical duties may include lifting up to 50 pounds as needed, and the position offers

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculates figures and amounts in reference to frequency and doses dispensed.
• Applies common sense understanding to carry out oral and written instructions.

Skills

Customer communication

Data entry

Documentation in system

Education

High School Diploma / GED

Job description

Lincare Holdings in the United States seeks a team member who communicates with customers by answering questions, resolving problems, and supporting compliance with physician directions. The role involves handling inbound and outbound calls, documenting interactions, and entering orders in the computerized system.

The ideal candidate will have a high school diploma or GED and basic computer entry skills. Physical duties may include lifting up to 50 pounds as needed, and the position offers