Pharmacy Care & Customer Support Specialist

Lincare Holdings Inc.; Tyler (KY); On-site; USD 21,000 - 26,000; Full time

Job summary

Lincare Holdings Inc. in Kentucky seeks a customer service representative to answer questions, resolve problems, and support compliance with physician directions. The role includes handling calls, documenting interactions, processing orders, and updating patient demographics in the system.

The position requires basic computer entry, the ability to read pharmacy terminology, and clear communication with patients and staff. Training and benefits are offered as part of this role.

Qualifications

• High School Diploma or GED required; may have 1–3 months related experience or training.
• Basic computer entry skills required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls, including automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Data entry

Documentation

Education

High School Diploma/GED

Tools

Computerized records system

Job description

Lincare Holdings Inc. in Kentucky seeks a customer service representative to answer questions, resolve problems, and support compliance with physician directions. The role includes handling calls, documenting interactions, processing orders, and updating patient demographics in the system.

The position requires basic computer entry, the ability to read pharmacy terminology, and clear communication with patients and staff. Training and benefits are offered as part of this role.