Healthcare Support Specialist — Patient Orders & Education

Lincare Holdings Inc.; McFarland (WI); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Lincare is seeking a detail-oriented customer support associate in Wisconsin to handle inbound and outbound calls, assess patient needs, and educate customers on products and services. The role includes documenting calls, entering orders, and updating demographics in the system.

The position emphasizes accurate data entry and adherence to physician-directed orders, with opportunities for training and advancement within a supportive team environment.

Formación

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts related to frequency and doses dispensed.
• Follow oral and written instructions precisely.

Responsabilidades

• Communicates with customers via inbound and outbound calls and automated dialer systems.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized records system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Conocimientos

Customer communication

Documentation

Data entry

Team coordination

Educación

High School Diploma or GED

Herramientas

Computer entry

Descripción del empleo

Lincare is seeking a detail-oriented customer support associate in Wisconsin to handle inbound and outbound calls, assess patient needs, and educate customers on products and services. The role includes documenting calls, entering orders, and updating demographics in the system.

The position emphasizes accurate data entry and adherence to physician-directed orders, with opportunities for training and advancement within a supportive team environment.