Pharmacy Ops Process Architect (Remote)

Humana Inc; Montpelier (VT); Remote; USD 59,000 - 81,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. seeks a Pharmacy Hub Process Senior Professional to design, document, and optimize workflows, SOPs, and knowledge content for launch and scale of Pharmacy Hub Operations.

You’ll bridge business requirements with frontline execution and drive clear, adoptable processes for multiple teams across the program. Ideal candidates will have healthcare or pharmacy operations experience, strong facilitation and documentation skills, and a practical orientation toward measurable process

Qualifications

• Bachelor’s degree or equivalent experience in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or related field.
• 3+ years designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.
• Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance.
• Experience using operational data, quality findings, employee feedback, or root-cause analysis to drive measurable process improvements.

Responsibilities

• Design, document, and improve workflows for Pharmacy Hub Operations.
• Translate program designs and client commitments into end-to-end processes and SOPs.
• Govern change intake, knowledge management, and continuous improvement post-launch.

Skills

Process design

Documentation

Change management

Knowledge management

SOPs & standard docs

Facilitation

Cross-functional collaboration

Requirements translation

Project coordination

Data-driven improvement

Education

Bachelor’s degree or equivalent in BPM/Healthcare Ops

Tools

Microsoft Visio

Microsoft Power Automate

Microsoft SharePoint

Microsoft Teams

Microsoft 365 knowledge solutions

Job description

Humana Inc. seeks a Pharmacy Hub Process Senior Professional to design, document, and optimize workflows, SOPs, and knowledge content for launch and scale of Pharmacy Hub Operations.

You’ll bridge business requirements with frontline execution and drive clear, adoptable processes for multiple teams across the program. Ideal candidates will have healthcare or pharmacy operations experience, strong facilitation and documentation skills, and a practical orientation toward measurable process