Remote Pharmacy Hub Process Architect

Humana Inc; City of Albany (NY); Remote; USD 59,000 - 81,000; Full time

Job summary

Humana Inc. seeks a Pharmacy Hub Business Process Senior Professional to design and improve workflows across Access, Service, Clinical Operations, and Pharmacy Fulfillment. You’ll translate complex requirements into clear SOPs, job aids, and change plans to support go-live and ongoing governance.

The role emphasizes facilitation, documentation, and practical front-line usability, with continual improvement as hub programs scale.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 3+ years designing, documenting, or improving cross-functional processes.
• Experience creating process maps, SOPs, and knowledge articles.

Responsibilities

• Design, document, implement, and improve end-to-end workflows and SOPs.
• Translate program designs and requirements into clear processes and job aids.
• Govern change, manage knowledge content, and drive adoption post-launch.

Skills

Process design

Change management

Knowledge management

Facilitation

Documentation

Education

Bachelor’s degree or equivalent

Job description

Humana Inc. seeks a Pharmacy Hub Business Process Senior Professional to design and improve workflows across Access, Service, Clinical Operations, and Pharmacy Fulfillment. You’ll translate complex requirements into clear SOPs, job aids, and change plans to support go-live and ongoing governance.

The role emphasizes facilitation, documentation, and practical front-line usability, with continual improvement as hub programs scale.