Remote Pharmacy Hub Process Lead

Humana Inc; Trenton (NJ); Remote; USD 59,000 - 81,000; Full time

Job summary

Humana Inc. invites a Senior Professional to design, document, implement, and improve Pharmacy Hub workflows and knowledge content. You will translate complex requirements into clear end-to-end processes and SOPs, ensuring operational soundness and frontline usability.

Role involves cross-functional collaboration across Access Operations, Service Operations, Clinical Operations, and more to prepare for go-live and sustain ongoing governance and improvements.

Qualifications

• Bachelor’s degree or equivalent in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or related field.
• 3+ years designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.
• Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance.
• Experience using operational data, quality findings, employee feedback, or root-cause analysis to drive measurable process improvements.

Responsibilities

• Design, document, implement, and continuously improve workflows, change practices, and knowledge infrastructure for Pharmacy Hub Operations.
• Translate program designs, system capabilities, clinical and operational requirements, and client commitments into clear end-to-end processes and SOPs.
• Support ongoing workflow governance, change intake, knowledge management, and continuous improvement as hub expands.

Skills

Process design

Change management

Knowledge management

Facilitation

Documentation

Project coordination

Requirements translation

Stakeholder management

Process mapping

Education

Bachelor’s degree

Tools

Microsoft Visio

Microsoft Power Automate

Microsoft SharePoint

Microsoft Teams

Microsoft 365

Job description

Humana Inc. invites a Senior Professional to design, document, implement, and improve Pharmacy Hub workflows and knowledge content. You will translate complex requirements into clear end-to-end processes and SOPs, ensuring operational soundness and frontline usability.

Role involves cross-functional collaboration across Access Operations, Service Operations, Clinical Operations, and more to prepare for go-live and sustain ongoing governance and improvements.