Remote Pharmacy Hub Process Leader

Humana Inc; Helena (MT); Remote; USD 59,000 - 81,000; Full time

Job summary

Humana Inc. seeks a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve workflows across Pharmacy Hub Operations.

This role translates program designs, system capabilities, clinical and operational requirements into clear end-to-end processes, SOPs, and knowledge content. During launch, you will collaborate with Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, QA,

Qualifications

• Bachelor’s degree or equivalent in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or a related field.
• 3+ years of experience designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, operational readiness, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.
• Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance.
• Experience using operational data, quality findings, employee feedback, or root-cause analysis to drive measurable process improvements.

Responsibilities

• Design, document, implement, and improve workflows for Pharmacy Hub Operations.
• Translate program designs, system capabilities, and clinical requirements into clear end-to-end processes and SOPs.
• Develop knowledge content, job aids, and change plans to enable frontline adoption.
• Collaborate across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, Quality, Compliance, Training, Workforce Management, Analytics, and partners.
• Govern ongoing workflow governance, change intake, and knowledge management after go-live.

Skills

Facilitation

Writing

Requirements translation

Stakeholder management

Project coordination

Problem solving

Education

Bachelor’s degree or equivalent in business process management, healthcare operations, pharmacy operations, change management, knowledge management, implementation, quality, or related field.

Tools

Microsoft Visio

Microsoft Power Automate

Microsoft SharePoint

Microsoft Teams

Microsoft 365

Job description

Humana Inc. seeks a Pharmacy Hub Business Process Senior Professional to design, document, implement, and continuously improve workflows across Pharmacy Hub Operations.

This role translates program designs, system capabilities, clinical and operational requirements into clear end-to-end processes, SOPs, and knowledge content. During launch, you will collaborate with Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, QA,