Remote Pharmacy Hub Process Lead

Humana Inc; Denver (CO); Remote; USD 59,000 - 81,000; Full time

Job summary

Humana Inc. is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and improve end-to-end workflows for Pharmacy Hub Operations.

You will translate program designs, system capabilities, and clinical requirements into SOPs, job aids, and knowledge content across a wide network of teams. During launch you’ll work across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, and Compliance to

Qualifications

• 3+ years designing, documenting, implementing, or improving cross-functional business processes in a complex operating environment.
• Experience creating process maps, SOPs, work instructions, decision trees, job aids, knowledge articles, or other operational documentation.
• Experience supporting organizational change, system implementation, or adoption of new workflows and policies.
• Strong facilitation, writing, requirements translation, stakeholder management, problem-solving, and project coordination skills.
• Ability to organize complex information, manage multiple concurrent changes, and maintain disciplined version control and documentation governance.

Responsibilities

• Design, document, implement, and improve workflows and SOPs for Pharmacy Hub Operations.
• Translate program designs and requirements into end-to-end processes and job aids.
• Collaborate across multiple teams to ensure operational readiness before go-live.
• Govern change intake, knowledge management, and ongoing process improvement post-launch.

Skills

Facilitation

Documentation

Requirements translation

Stakeholder management

Project coordination

Education

Bachelor’s degree or equivalent experience in business process management or related field

Tools

Microsoft Visio

Microsoft Power Automate

Microsoft SharePoint

Microsoft Teams

Microsoft 365 knowledge solutions

CRM systems

Workflow automation tools

Job description

Humana Inc. is seeking a Pharmacy Hub Business Process Senior Professional to design, document, implement, and improve end-to-end workflows for Pharmacy Hub Operations.

You will translate program designs, system capabilities, and clinical requirements into SOPs, job aids, and knowledge content across a wide network of teams. During launch you’ll work across Access Operations, Service Operations, Clinical Operations, pharmacy fulfillment, Implementation, Product, Technology, and Compliance to