Pharmacy Operations Leader, Pharmacist

Amazon; Bolingbrook (IL); On-site; USD 120,000 - 162,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Pharmacy is seeking a Pharmacy Manager to oversee operations at a small-format site, ensuring safety, quality, and exceptional customer experience. You will lead pharmacists and technicians, dispense and verify orders, and drive Lean initiatives to meet performance targets.

The role requires a PharmD or BS in Science, active pharmacist licenses, and a track record in metrics, process improvement, and team leadership. Expect a hands-on management style with flexible scheduling.

Qualifications

• Bachelor’s degree in Science or Doctor of Pharmacy (PharmD) required.
• Active and unrestricted Pharmacist license in all states requiring Non-resident PIC.
• Experience with performance metrics, process improvement and Lean techniques.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1 year Staff Pharmacist experience within Amazon Pharmacy.

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration.
• Will set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Managing workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP)
• Responsible for the site’s growth and partnering with capacity planning and facilities for all growth workforce management needs
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
• Other duties as assigned.

Skills

Pharmacy license

Lean techniques

Data analysis

Communication skills

Flexible schedule

Education

Bachelor’s degree in Science

Doctor of Pharmacy (PharmD)

Job description

Amazon Pharmacy is seeking a Pharmacy Manager to oversee operations at a small-format site, ensuring safety, quality, and exceptional customer experience. You will lead pharmacists and technicians, dispense and verify orders, and drive Lean initiatives to meet performance targets.

The role requires a PharmD or BS in Science, active pharmacist licenses, and a track record in metrics, process improvement, and team leadership. Expect a hands-on management style with flexible scheduling.