Pharmacy Operations Manager | Patient Safety & Lean

Amazon; Loxley (AL); On-site; USD 108,000 - 146,200; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Pharmacy is seeking a Pharmacy Manager in the United States to oversee the operations of a small-format pharmacy site, lead a team of technicians and pharmacists, and ensure safety, quality, and customer experience from prescription initiation to fulfillment.

The role requires a licensed Pharmacist with a Doctorate or PharmD or equivalent, strong leadership, and knowledge of regulatory requirements across state and federal levels.

Qualifications

• Doctorate or Bachelor’s Degree in Pharmacy.
• Active/Good Standing Pharmacist license in the domicile state.
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety.
• Experience with performance metrics, process improvement and Lean techniques.
• Strong oral and written communication skills and the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Ability to manage detail, establish root cause and extract and manipulate data.

Responsibilities

• Responsible for overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same-day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration.
• Set and clarify requirements and expectations for employees; measure performance, provide feedback and hold the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations related to best quality practices.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable the site to meet and exceed the operating plan.
• Manage workflow, escalations and delegate across leadership in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices and manage the impact on Amazon Pharmacy and its customers.
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards; continuously monitor licensure requirements.
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP).
• Responsible for the site’s growth and partner with capacity planning and facilities for all workforce management needs.
• Develop talent by creating, leading, engaging with, and directing a workforce to achieve enhanced performance, safety of our people, employee engagement, performance leadership, training, development, and talent & succession planning.
• Implement change or develop new processes as required to better serve customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through PharmacyOS/Pharmacy Lite database to include current and past medical history, clinical and laboratory data, and concurrent medication (including over-the-counter and home remedies).
• Other duties as assigned.

Skills

Strong communication

Leadership

Analytical thinking

Attention to detail

Problem solving

Flexibility

Education

Doctorate or Bachelor’s Degree in Pharmacy

Active/Good Standing Pharmacist license

Job description

Amazon Pharmacy is seeking a Pharmacy Manager in the United States to oversee the operations of a small-format pharmacy site, lead a team of technicians and pharmacists, and ensure safety, quality, and customer experience from prescription initiation to fulfillment.

The role requires a licensed Pharmacist with a Doctorate or PharmD or equivalent, strong leadership, and knowledge of regulatory requirements across state and federal levels.