Pharmacy Customer Support Specialist

Talentify; Fergus Falls (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Talentify seeks a customer support associate to assist patients by answering questions, resolving issues, and guiding them on product and service options. You will ensure accurate data entry, verify orders, and maintain up-to-date demographic details in the system.

The role emphasizes clear communication, understanding pharmacy terminology, and supporting training initiatives while contributing to a compliant, patient-centered service team.

Qualifications

• Ability to read and analyze patient orders and documents.
• Understand pharmacy prescription terminology.
• Clear and effective communication with coworkers and patients.
• Assist with training of employees as needed.
• Compute figures and dosages and reference dosing frequencies.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Assess compliance with physician orders.
• Provide product/service education to customers.
• Document calls in computerized record-keeping system.

Skills

Communication skills

Pharmacy terminology

Team collaboration

Training others

Numerical literacy

Education

High School Diploma or GED

Computer data entry

Licensing compliance

Job description

Talentify seeks a customer support associate to assist patients by answering questions, resolving issues, and guiding them on product and service options. You will ensure accurate data entry, verify orders, and maintain up-to-date demographic details in the system.

The role emphasizes clear communication, understanding pharmacy terminology, and supporting training initiatives while contributing to a compliant, patient-centered service team.