Pharmacy Customer Care Specialist

Talentify; West Springfield (MA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Talentify is seeking a customer service representative to assist patients and healthcare providers. The role focuses on communicating with customers, answering questions, and ensuring compliance with physician directions, with data entry and record maintenance in a computerized system.

The position requires basic education, ability to analyze orders, and strong communication skills. Training will be provided, and a benefits package accompanies the role.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Offering $15.50 - $23.00 per hour

Skills

Read and analyze orders

Pharmacy terminology comprehension

Effective communication

Training junior staff

Dose calculations

Follow oral and written instructions

Education

High School Diploma / GED / equivalent

Computer entry required

Licensing as required by location

Job description

Talentify is seeking a customer service representative to assist patients and healthcare providers. The role focuses on communicating with customers, answering questions, and ensuring compliance with physician directions, with data entry and record maintenance in a computerized system.

The position requires basic education, ability to analyze orders, and strong communication skills. Training will be provided, and a benefits package accompanies the role.