Pharmacy Customer Support Specialist

Talentify; Woodway (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Talentify in Texas is seeking a customer support associate to communicate with customers, answer questions, resolve issues, and support compliance with physician direction. You will document calls and enter orders in the computerized system.

The role requires understanding prescription terminology, accurate data entry, and clear communication with coworkers and patients. A high school diploma or GED is required, with training available; benefits include training and advancement opportunities.

Qualifications

• Read and analyze patient orders and documents.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Assist with employee training.
• Perform dose calculations for frequency and dispensed amounts.
• Follow oral and written instructions using common sense.

Responsibilities

• Communicate with customers via inbound/outbound calls.
• Assess needs for additional products/services.
• Verify adherence to physician orders.
• Provide product information and customer education.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Update demographic information in patient records.

Skills

Document analysis

Pharmacy terminology

Communication

Employee training

Dose calculations

Follow instructions

Education

High school diploma

Data entry

Licensing requirements

Job description

Talentify in Texas is seeking a customer support associate to communicate with customers, answer questions, resolve issues, and support compliance with physician direction. You will document calls and enter orders in the computerized system.

The role requires understanding prescription terminology, accurate data entry, and clear communication with coworkers and patients. A high school diploma or GED is required, with training available; benefits include training and advancement opportunities.