Pharmacy Customer Support Specialist

externallincarecareers; Latham (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

externallincarecareers seeks a customer service representative to answer questions, resolve problems, and support physician-directed services. You will handle inbound and outbound calls, enter orders, and update demographic data in computerized systems.

Applicants should have a high school diploma or GED and basic computer entry skills. Training others, reading orders, and applying pharmacy terminology are part of the role, with benefits and growth opportunities.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Skills

Customer communication

Documentation

Pharmacy terminology

Team communication

Training others

Data entry

Numerical calculation

Education

High School Diploma or GED

Related experience (1-3 months)

Tools

Computerized records system

Order entry system

Job description

externallincarecareers seeks a customer service representative to answer questions, resolve problems, and support physician-directed services. You will handle inbound and outbound calls, enter orders, and update demographic data in computerized systems.

Applicants should have a high school diploma or GED and basic computer entry skills. Training others, reading orders, and applying pharmacy terminology are part of the role, with benefits and growth opportunities.