Pharmacy Customer Support Specialist

externallincarecareers; Garfield Heights (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

externallincarecareers is seeking a detail-oriented customer services associate in Ohio. You will communicate with customers via calls, assess needs, answer questions, and process orders in our computerized system.

Responsibilities include updating demographic information, documenting calls, and supporting staff training. Some familiarity with pharmacy terminology and licensing requirements by location may be needed.

Qualifications

• High School diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Licensing requirements may apply by location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Enter customer orders in computerized system.
• Document calls in computerized record keeping system.
• Update demographic information in records.
• Assist with training of employees.
• Explain products and services to customers.

Skills

Customer service

Communication

Data entry

Documentation

Education

High School Diploma / GED

Tools

Computerized system

Dialer system

Job description

externallincarecareers is seeking a detail-oriented customer services associate in Ohio. You will communicate with customers via calls, assess needs, answer questions, and process orders in our computerized system.

Responsibilities include updating demographic information, documenting calls, and supporting staff training. Some familiarity with pharmacy terminology and licensing requirements by location may be needed.