Pharmacy Customer Support Specialist

externallincarecareers; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks an entry-level customer support representative in Georgia to answer questions, resolve problems, and support physician-directed product or service needs. Responsibilities include communicating with customers via inbound/outbound calls, entering orders, updating patient records, and documenting calls in the system to ensure accuracy and compliance with orders and demographics.

This role requires basic computer skills, the ability to learn pharmacy terminology, and a

Qualifications

• High School Diploma or GED or 1–3 months related experience/training.
• Computer entry required.
• Must meet any licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Communicates with coworkers and patients; helps train employees.
• Calculates figures and amounts related to frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer service

Communication skills

Data entry

Education

High School Diploma or GED

1-3 months related experience/training

Tools

Computerized records system

Job description

externallincarecareers seeks an entry-level customer support representative in Georgia to answer questions, resolve problems, and support physician-directed product or service needs. Responsibilities include communicating with customers via inbound/outbound calls, entering orders, updating patient records, and documenting calls in the system to ensure accuracy and compliance with orders and demographics.

This role requires basic computer skills, the ability to learn pharmacy terminology, and a