Pharmacy Customer Care Specialist

externallincarecareers; Springfield (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

externallincarecareers is seeking a Customer Service Associate in Oregon to handle inbound and outbound calls, assess needs, educate customers about products and services, and document interactions in our computerized systems.

You will enter orders, verify demographics, and support colleagues while following prescription terminology and training. This role offers ongoing training and opportunities for advancement.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Customer communication

Documentation skills

Team collaboration

Education

High School Diploma / GED or 1-3 months related experience

Computer entry required

Licensing requirements for location

Tools

Computerized system

Computerized record keeping system

Job description

externallincarecareers is seeking a Customer Service Associate in Oregon to handle inbound and outbound calls, assess needs, educate customers about products and services, and document interactions in our computerized systems.

You will enter orders, verify demographics, and support colleagues while following prescription terminology and training. This role offers ongoing training and opportunities for advancement.