Pharmacy Customer Support Specialist

externallincarecareers; Springfield (OH); On-site; USD 32,000 - 44,000; Full time

Job summary

externallincarecareers is seeking a service-focused associate to handle customer calls, educate on products and services, and ensure accurate data entry in patient records. Responsibilities include verifying orders, updating demographics, and documenting interactions in the computer system.

The role requires a High School Diploma or GED (or related experience) and basic computer entry skills; licensing requirements may vary by location. Training opportunities and benefits are available.

Qualifications

• High School Diploma or GED (or 1–3 months related experience).
• Computer data entry proficiency required.
• Licensing requirements may vary by location.

Responsibilities

• Communicate with customers via inbound/outbound calls and record interactions.
• Assess customer needs for products/services and compliance with physician orders.
• Educate customers about products/services and document calls in the system.
• Enter customer orders and update demographic information in the computerized records.

Skills

Customer communication

Document reading & analysis

Pharmacy terminology comprehension

Employee training support

Data entry accuracy

Education

High School Diploma or GED

1–3 months related experience or training

Computer entry proficiency

Job description

externallincarecareers is seeking a service-focused associate to handle customer calls, educate on products and services, and ensure accurate data entry in patient records. Responsibilities include verifying orders, updating demographics, and documenting interactions in the computer system.

The role requires a High School Diploma or GED (or related experience) and basic computer entry skills; licensing requirements may vary by location. Training opportunities and benefits are available.