Pharma Customer Service & Education Specialist

externallincarecareers; Sparks (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Training & advancement

Medical/dental/vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

externallincarecareers seeks a detail-oriented representative to handle inbound and outbound calls, assess needs for products or services, and educate customers about options. You will document interactions, enter orders, and verify demographic data in the system.

The role requires reading patient orders, understanding pharmacy terminology, and assisting in employee training while ensuring accurate dosage calculations and effective communication with colleagues and patients.

Qualifications

• High school diploma or GED; 0–3 months related experience or training.
• Computer entry required.
• Licensing requirements may apply depending on location.

Responsibilities

• Handle inbound and outbound calls with customers.
• Assess needs for products or services and explain options.
• Document calls in the computerized record system and enter orders.
• Verify and update demographic information in records.
• Communicate with coworkers and patients; assist in training others.
• Read and analyze patient orders and pharmacy terminology.
• Carry out instructions accurately and calculate dosages as needed.

Skills

Customer communication

Needs assessment

Product education

Documentation

Data entry

Education

High School Diploma / GED

Tools

Computer system

Job description

externallincarecareers seeks a detail-oriented representative to handle inbound and outbound calls, assess needs for products or services, and educate customers about options. You will document interactions, enter orders, and verify demographic data in the system.

The role requires reading patient orders, understanding pharmacy terminology, and assisting in employee training while ensuring accurate dosage calculations and effective communication with colleagues and patients.