Pharmacy Customer Support & Compliance Specialist

externallincarecareers; North Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks a customer communications specialist to handle inbound/outbound calls, educating customers on products and services, and documenting orders and demographics in the system.

The role includes reading order documents, understanding prescription terminology, and training colleagues. Candidates should be able to calculate frequencies/doses and follow provided instructions.

Qualifications

• High School Diploma or GED or 0-3 months related experience
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for additional products/services
• Educate customers about products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records
• Read and analyze patient orders
• Understand pharmacy prescription terminology
• Communicate effectively with coworkers and patients
• Help with the training of employees
• Calculate figures and amounts for frequency and doses dispensed
• Follow oral and written instructions

Skills

Customer communication

Education/training coworkers

Computer literacy

Education

High School Diploma / GED

Job description

externallincarecareers seeks a customer communications specialist to handle inbound/outbound calls, educating customers on products and services, and documenting orders and demographics in the system.

The role includes reading order documents, understanding prescription terminology, and training colleagues. Candidates should be able to calculate frequencies/doses and follow provided instructions.