Pharmacy Customer Care Specialist | Compliance & Support

externallincarecareers; Springdale (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

externallincarecareers is seeking personnel to handle customer communications, assess needs for products and services, and verify demographics. The role involves documenting calls and entering orders using computerized systems, with emphasis on accurate pharmacy terminology and teamwork.

The position requires a High School diploma or GED, plus up to 3 months of related experience or training, and basic computer entry skills. May involve physical tasks and licensing requirements by location.

Qualifications

• High School Diploma, GED, or 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Provides customer education regarding products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Data entry

Phone communication

Pharmacy terminology

Education

High School Diploma / GED

Tools

Computerized system

Automated dialer

Job description

externallincarecareers is seeking personnel to handle customer communications, assess needs for products and services, and verify demographics. The role involves documenting calls and entering orders using computerized systems, with emphasis on accurate pharmacy terminology and teamwork.

The position requires a High School diploma or GED, plus up to 3 months of related experience or training, and basic computer entry skills. May involve physical tasks and licensing requirements by location.