Patient Services & Compliance Specialist

Talentify; Hanover (York County); On-site; USD 32,000 - 48,000; Full time

Job summary

Talentify is seeking a dedicated customer and patient services associate to interact with customers, answer questions, and educate on products and services while documenting interactions in our system.

The role emphasizes accurate data entry, understanding pharmacy terminology, and coordination with colleagues to meet physician directions and patient needs. Training and ongoing support are provided.

Qualifications

• Read and analyze patient orders and related documents.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions with appropriate judgment.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Pharmacy terminology

Documentation

Data entry

Training others

Numerical calculation

Attention to detail

Education

High School Diploma / GED

Tools

Computer entry

Job description

Talentify is seeking a dedicated customer and patient services associate to interact with customers, answer questions, and educate on products and services while documenting interactions in our system.

The role emphasizes accurate data entry, understanding pharmacy terminology, and coordination with colleagues to meet physician directions and patient needs. Training and ongoing support are provided.