Pharmacy Customer Service Specialist — PTO & Tuition Reimbursement

externallincarecareers; Illinois; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

externallincarecareers seeks a customer service representative in Illinois to handle inbound and outbound calls, answer questions, resolve issues, and identify ongoing or additional product and service needs. The role emphasizes accurate data entry and education on offerings to ensure compliance with physician directions.

The position requires basic computer entry, familiarity with demographic updates, and documentation in the computerized records system, enabling reliable order processing and

Qualifications

• High school diploma or GED required; 1–3 months related experience or training acceptable.
• Must be able to perform computer entry and maintain accurate records.
• Ability to understand pharmacy prescription terminology and policies.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Supports compliance to physician direction.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Telephone support

Data entry

Communication skills

Education

High School Diploma or GED

Tools

CRM software

Job description

externallincarecareers seeks a customer service representative in Illinois to handle inbound and outbound calls, answer questions, resolve issues, and identify ongoing or additional product and service needs. The role emphasizes accurate data entry and education on offerings to ensure compliance with physician directions.

The position requires basic computer entry, familiarity with demographic updates, and documentation in the computerized records system, enabling reliable order processing and