Pharmacy Customer Care Specialist

externallincarecareers; California (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Training opportunities

Job summary

externallincarecareers is hiring for a role involving customer communication to answer questions, resolve problems, and support physician-directed services. The position emphasizes accurate data entry and understanding pharmacy terminology, with training opportunities and comprehensive benefits.

The role requires basic computer skills and a high school diploma or GED, with some related experience. Expect hourly compensation and a strong emphasis on customer service and accuracy.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer service

Basic computer skills

Education

High School Diploma/GED

Tools

Computer entry

Job description

externallincarecareers is hiring for a role involving customer communication to answer questions, resolve problems, and support physician-directed services. The position emphasizes accurate data entry and understanding pharmacy terminology, with training opportunities and comprehensive benefits.

The role requires basic computer skills and a high school diploma or GED, with some related experience. Expect hourly compensation and a strong emphasis on customer service and accuracy.