Pharmacy Customer Service Specialist

Talentify; Winfield (KS); On-site; USD 34,000 - 42,000; Full time

Job summary

Talentify seeks a customer communications specialist in Kansas to answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, educate customers on products and services, and document activities in the system.

The role involves verifying orders, updating demographic data, and assisting with training of staff, with a focus on accurate data entry and professional customer interactions.

Qualifications

• Read and analyze patient orders and related documents.
• Understand pharmacy prescription terminology and dosing.
• Communicate effectively with coworkers and patients.
• Assist with training of employees when needed.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions accurately.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products or services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Read and analyze orders

Pharmacy terminology

Communication skills

Employee training support

Numerical calculation for dosages

Follow oral and written instructions

Education

High School Diploma / GED

Computer entry

Licensing requirements (location)

Job description

Talentify seeks a customer communications specialist in Kansas to answer questions, resolve problems, and support compliance with physician directions. You will handle inbound and outbound calls, educate customers on products and services, and document activities in the system.

The role involves verifying orders, updating demographic data, and assisting with training of staff, with a focus on accurate data entry and professional customer interactions.