Pharmacy Customer Care Specialist

Lincare Holdings; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

A healthcare solutions provider in Kansas City is seeking an employee to manage customer communications, ensuring compliance with physician orders. The role involves answering questions, resolving issues, and processing orders in a computerized system. Candidates should be proficient in customer service, able to handle inbound and outbound calls, and meet performance objectives related to call handling and order processing.

Responsibilities

• Communicates with customers via inbound and outbound, manual and/or automated calls.
• Documents calls and enters customers' orders in computerized record keeping system.
• Verifies and updates demographic information such as address and telephone number.

Job description

A healthcare solutions provider in Kansas City is seeking an employee to manage customer communications, ensuring compliance with physician orders. The role involves answering questions, resolving issues, and processing orders in a computerized system. Candidates should be proficient in customer service, able to handle inbound and outbound calls, and meet performance objectives related to call handling and order processing.