Pharmacy Support & Patient Care Specialist

Talentify; Oklahoma City (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Talentify in Oklahoma City seeks a customer service representative to communicate with patients, answer questions, resolve issues, and support compliance with physician directions. You will document interactions and enter orders in the computerized system.

The role requires reading patient orders, understanding pharmacy terminology, and collaborating with team members to train new staff while handling sensitive information with accuracy and care.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Compute figures for frequencies and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Answer questions and educate customers about products/services.
• Handle inbound and outbound calls.
• Assess customer need for additional products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Customer service

Communication skills

Data entry

Ability to follow instructions

Education

High School Diploma or GED

Job description

Talentify in Oklahoma City seeks a customer service representative to communicate with patients, answer questions, resolve issues, and support compliance with physician directions. You will document interactions and enter orders in the computerized system.

The role requires reading patient orders, understanding pharmacy terminology, and collaborating with team members to train new staff while handling sensitive information with accuracy and care.