Pharmacy Customer Service Specialist - Patient Support

Talentify; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental, vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Other benefits

Employee referrals

Discount programs

Job summary

Talentify in Cincinnati is seeking a detail-oriented customer communications specialist to assist patients by answering questions, resolving problems, and guiding on product and service needs. You will support compliance with physician directions and document interactions.

Daily tasks include handling calls, assessing needs, entering orders, updating records, and continuing training. A high school diploma or GED and basic computer entry skills are required; lifting up to 50 pounds may be

Qualifications

• Read and analyze patient orders and documents.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Perform calculations for frequency and doses dispensed.
• Apply instructions to daily tasks.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Read and analyze documents

Pharmacy terminology understanding

Effective communication

Train others

Numeric calculations

Follow instructions

Education

High School Diploma or GED

Tools

Computer entry

Job description

Talentify in Cincinnati is seeking a detail-oriented customer communications specialist to assist patients by answering questions, resolving problems, and guiding on product and service needs. You will support compliance with physician directions and document interactions.

Daily tasks include handling calls, assessing needs, entering orders, updating records, and continuing training. A high school diploma or GED and basic computer entry skills are required; lifting up to 50 pounds may be