Patient Care Support Specialist — Education & Compliance

Talentify; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify is seeking a customer service oriented professional to communicate with customers, answer questions, resolve issues and support compliance with physician direction. The role covers inbound/outbound calls, order entry, and updating patient records in a computerized system.

Qualifications include high school diploma or GED and the ability to read medical documents and understand prescription terminology, plus strong communication skills and data entry competence.

Qualifications

• Read and analyze patient orders
• Comprehend pharmacy prescription terminology
• Effective communication with coworkers and patients

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess need for additional products/services
• Assist with training of employees
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Customer communication

Document analysis

Pharmacy terminology

Team training

Data entry

Education

High School Diploma/GED

Tools

Computer entry

Job description

Talentify is seeking a customer service oriented professional to communicate with customers, answer questions, resolve issues and support compliance with physician direction. The role covers inbound/outbound calls, order entry, and updating patient records in a computerized system.

Qualifications include high school diploma or GED and the ability to read medical documents and understand prescription terminology, plus strong communication skills and data entry competence.