Pharmacy Support & Customer Care Specialist

Talentify; Salinas (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Talentify in Salinas, CA is seeking a customer service oriented representative to communicate with customers, answer questions, resolve problems, and support physician-directed product/service needs.

Responsibilities include handling inbound and outbound calls, documenting interactions, entering orders, and updating patient demographics in the system. The role also involves coworker training and ensuring accuracy and compliance in all processes.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• help with the training of employees.
• calculate figures and amounts in reference to frequency and doses dispensed.
• apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Clear communication

Customer service

Team training

Data entry

Dose calculation

Reading comprehension

Education

HS diploma/GED

Computer entry

Job description

Talentify in Salinas, CA is seeking a customer service oriented representative to communicate with customers, answer questions, resolve problems, and support physician-directed product/service needs.

Responsibilities include handling inbound and outbound calls, documenting interactions, entering orders, and updating patient demographics in the system. The role also involves coworker training and ensuring accuracy and compliance in all processes.