Healthcare Customer Support Specialist — Training & Benefits

Talentify; Bozeman (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Job summary

Talentify is seeking a customer-facing role focusing on answering questions, resolving issues, and supporting compliance with physician directions. The position involves handling calls, educating customers, and documenting interactions to ensure accurate orders and updated demographic data.

The role requires the ability to interpret pharmacy terminology, communicate clearly with patients and coworkers, and assist in training staff.

Qualifications

• Reads and analyzes patient orders.
• Comprehends pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures and amounts for frequency and doses dispensed.
• Applies common sense to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Checks customer compliance with physician orders.
• Educates customers about products/services.
• Documents calls in the computerized record system.
• Enters customer orders into the computerized system.
• Updates demographic information in records.

Skills

Read & analyze documents

Pharmacy terminology

Effective communication

Training others

Dose calculations

Follow instructions

Education

High School Diploma / GED

Tools

Computer entry

Job description

Talentify is seeking a customer-facing role focusing on answering questions, resolving issues, and supporting compliance with physician directions. The position involves handling calls, educating customers, and documenting interactions to ensure accurate orders and updated demographic data.

The role requires the ability to interpret pharmacy terminology, communicate clearly with patients and coworkers, and assist in training staff.