Patient Care & Pharmacy Support Specialist

Talentify; Waukesha (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Talentify in Wisconsin seeks a customer-focused representative to answer questions, resolve issues, and identify ongoing product/service needs while ensuring compliance with physician directions. Responsibilities include documenting calls, entering orders, and updating demographic data.

The role emphasizes clear communication with patients and coworkers, accuracy in pharmacy terminology, and supporting training efforts within a healthcare context.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Assist in training of employees.
• Calculate figures for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and calls generated by an automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record-keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Document analysis

Pharmacy terminology comprehension

Communication skills

Employee training support

Dose calculation

Following instructions

Education

HS diploma/GED or 1–3 months related experience

Computer entry required

Location-specific licensing requirements

Job description

Talentify in Wisconsin seeks a customer-focused representative to answer questions, resolve issues, and identify ongoing product/service needs while ensuring compliance with physician directions. Responsibilities include documenting calls, entering orders, and updating demographic data.

The role emphasizes clear communication with patients and coworkers, accuracy in pharmacy terminology, and supporting training efforts within a healthcare context.