Pharmacy Customer Service Specialist

externallincarecareers; Pahrump (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers is seeking a detail-oriented customer service/order-entry professional in the United States. The role involves handling inbound and outbound calls, educating customers, and processing orders while ensuring accuracy of demographics and records.

The candidate should have a High School Diploma or GED (or 1–3 months related training) and basic computer entry skills; licensing requirements may apply by location. Training and advancement opportunities are available.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry is required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts related to dosage and frequency.

Education

High School Diploma or GED or 1–3 months related experience and/or training

Tools

Computer entry

Job description

externallincarecareers is seeking a detail-oriented customer service/order-entry professional in the United States. The role involves handling inbound and outbound calls, educating customers, and processing orders while ensuring accuracy of demographics and records.

The candidate should have a High School Diploma or GED (or 1–3 months related training) and basic computer entry skills; licensing requirements may apply by location. Training and advancement opportunities are available.