Pharmacy Customer Support Specialist

externallincarecareers; Logan (OH); On-site; USD 28,000 - 38,000; Full time

Job summary

externallincarecareers is seeking a customer support specialist to manage inbound and outbound calls, educate patients on products, and document interactions. The role includes data entry, updating demographics, and verifying orders in a pharmacy context.

The position requires a high school diploma or GED, basic computer entry skills, and compliance with local licensing requirements. Lifting up to 50 pounds may be involved in this role.

Qualifications

• High School Diploma or GED required.
• Computer data entry required.
• Must meet licensing requirements for location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for products or services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products or services.
• Documents calls in computerized records.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Comprehends pharmacy prescription terminology.
• Effectively communicates with coworkers and patients.
• Helps with training of employees.
• Calculates figures for frequency and doses dispensed.
• Follows oral and written instructions.

Skills

Customer communication

Data entry

Documentation

Pharmacy terminology

Team training

Numerical ability

Education

High School Diploma or GED

Computer data entry experience

Licensing requirements for location

Job description

externallincarecareers is seeking a customer support specialist to manage inbound and outbound calls, educate patients on products, and document interactions. The role includes data entry, updating demographics, and verifying orders in a pharmacy context.

The position requires a high school diploma or GED, basic computer entry skills, and compliance with local licensing requirements. Lifting up to 50 pounds may be involved in this role.